I had the privilege to know Bob since 1985. For some of the Mitel family out there, Bob and I cut our teeth on the old "C" stream software for the SX 2000. We spent many a late night upgrading these beasts... and BOb the ever positive guy always made that 6 hour adventure a fun time, with jokes, stories and friendship. Bob we were both Lifers at Mitel, and now the family is missing a fantastic brother. Thanks for all the great laughs.....